Artificial Solutions, a leading specialist in enterprise-strength Conversational AI, has announced that Circle K has renewed its agreement to run its Conversational AI deployments on the award-winning Teneo platform, to continue to provide support for customers and employees of its convenience retail outlets in the US and Scandinavia.
Conversational AI is used by Circle K to support customers through three solutions in North America and Europe:
- Kay, Circle K´s website chatbot, the one-stop shop for finding the nearest location, deals and rewards
- Circle K US car wash app
- Voice bot for North American stores, that handles inquiries done via call lines, about fuel delivery times
Edgars Ozolnieks, Senior Manager - Digital Customer Service Solutions at Circle K, said: “Conversational AI enables us to make our customers lives a little easier every day by serving their needs more efficiently.
"Working with Artificial Solutions has had significant benefits; Teneo has allowed the internal Conversational AI-team to build solutions faster so that we can continue to focus on delivering exceptional customer experiences.”
For their deployments, Circle K is taking advantage of Teneo’s unique master-local feature. The main solution was built-in English and then exported to Swedish, Danish and Norwegian, repurposing 80% of the initial solution.