IT service provider Ishan Technologies has become the latest entrant in the crowded CCaaS market.
Its solution, named CXConnect, is powered by the Oracle Enterprise Session Border Controller (E-SBC).
Ishan Technologies hopes to differentiate with "high-quality voice communications", delivered through "superior" network security.
Indeed, it already offers a comprehensive range of digital infrastructure and network services to support this.
Additionally, Ishan Technologies offers cloud services and system integration expertise that may bolster its CCaaS aspirations.
Yet, perhaps most beneficial will be its close Oracle partnership, with the already-established Oracle E-SBC helping deliver voice capabilities across India, Ishan Technologies' target market.
"India is rapidly emerging as a hub for CCaaS solutions, driven by growing demand for enhanced customer engagement," said Pinkesh Kotecha, Chairman & Managing Director of Ishan Technologies, when celebrating the company's CCaaS entrance.
"Ishan CXConnect powered by Oracle’s E-SBC will help allow businesses to reduce overhead costs, streamline operations, and focus on their core competencies with better communications protection against cyber threats.
This platform is a 360-degree solution that delivers streamlined, secure, and future-ready communications for our customers.
Moreover, Ishan Technologies promises to assist contact centers with white-glove support, citing its dedicated Professional Services teams as another differentiator.
That's alongside uptime and resiliency, again enabled by the Enterprise Session Border Controller (E-SBC), a solution designed to secure and manage real-time communications across IP network borders.
The E-SBC is particularly useful for enterprises looking to secure their SIP trunks, UCaaS, CCaaS, and other SIP services.