Alvaria has announced the launch of the company’s first dedicated workforce engagement management (WEM) innovation lab: Alvaria Horizons.
With a focus on researching and crafting cutting-edge technologies, Alvaria believes that its creative hub will allow the organization to build a "brighter future of work."
The specialist in contact center infrastructure and workforce engagement software has confirmed that the Alvaria Horizons team will consist of industry veterans, strategic leaders, and design thinkers.
These professionals will combine to create new tools and solutions aimed at enhancing and sophisticating the way humans and technology collaborate.
Describing the current work culture as "living in a new reality of work, stuck with workforce tools built for yesterday," Alvaria stops short of providing specifics about the projects that the team will be working on to modernize workforce technology.
However, the company does confirm that it is currently looking at ways to maximize the potential of customer data.
With the goal of providing a solution that allows data to be used for any "business model, need, or objective," Alvaria outlines the importance of a unified data vision, providing businesses with the tools to transform and personalize their data, and how a more intelligent and personalized dataset could be used to empower and inform employees.
Commenting on the launch of Alvaria Horizons, Darryl Kelly – Chief Strategy Officer at Alvaria – was notably excited and optimistic about the potential of the company’s new innovation team:
"I am honored to announce the launch of Alvaria Horizons, a physical space, team, and mindset dedicated to pursuing the unimaginable, unrealistic, and undefined while rapidly bringing the best ideas that redefine the future of work to fruition.
Removing limits, thinking experimentally, and coloring outside the lines to build new technology will create the change we need to accommodate the ever-shifting workplace environment.
Aside from exploring ways to more effectively leverage data, the organization also listed the following visions and values that the Alvaria Horizons team will be striving toward:
- People-centric
- Curiosity and exploration
- Continuous evolution
- Empowering transparency
- Responsible innovation
- Bold leadership
But what exactly is an innovation lab, and what can we expect from Alvaria’s offering?
Innovation Labs – A Brief History
At the most basic level, an innovation lab is a dedicated space/team that is encouraged to use their creativity to come up with unconventional ideas and solutions using new technologies.
