Aktify has partnered with Five9 to increase accessibility to its conversational AI solution.
Now available on the Five9 CX Marketplace, Aktify’s AI-powered SMS platform aids enterprises in converting more leads into conversations, fostering higher conversion rates.
According to Aktify, the platform’s conversational agent can also hold: "Thousands of SMS conversations with sales prospects at the same time," which also pushes the sales process forwards.
In doing so, the technology identifies customer intent over texts by using data science and machine learning before notifying agents once the customer is ready for a call. Five9's leading CX tool can then continue the process.
Excited by the prospect of developing such innovative customer journeys, Craig Daly, Chief Revenue Officer of Aktify, says:
We couldn't be more thrilled about partnering with Five9. The natural integration of both our products will help any high-lead, high-call volume company to create more revenue and truly excel as we go to market together.
Through integrations with a whole host of CRM platforms - such as Salesforce, Zoho, and Invoca - Aktify already has an impressive market presence. Yet, this partnership enables the vendor to boost it even further, getting closer to Five9’s global customer base of over 2,500 companies.