Akixi is an award-winning company known for its advanced call centre analytics, Contact Centre as a Service (CCaaS) and call management solutions in the cloud. Like many other organisations in this digitally-transforming world, Akixi has built itself from the ground-up to be a cloud-focused organisation, ready for the agile contact centre of the future.
We spoke to Bart Delgado, the MD at Akixi, for a chat about what the move to the cloud means for the communication industry, and how vendors can support their partners in the quest for value-added offerings.
How Do You Feel the Market Has Changed?
In recent years, the communications market has evolved dramatically. There's been a great deal of consolidation between companies looking for ways to get ahead of the competition with newly combined offerings of communication, and collaboration. I asked Bart how he feels the space has evolved, particularly when it comes to the contact centre.
"We've got a huge swing right now from CapEX to OpEX coming in. Companies that previously dominated in the PBX world are struggling to make the move from a legacy PBX system into a true cloud offering."
As Bart put it, people are changing, and migrating away from a PBX into a hosted environment. Companies like Akixi which are focused on the ever-scalable space of the cloud are the ones that are thriving in this agile market.
Is Being Cloud-Born Important for Akixi?
I asked Bart how he feels Akixi got ahead of the CapEX to OpEX problem, and he told me "We cheated". In simple terms, Akixi’s owners sold their old business to ensure they had no baggage or legacy from the old world to bring with them.
"From inception, we were built to be cloud. Not just in our technology either - our commercial model is cloud-based too. I think our evolution would have been very different if we had been forced to hold onto all our baggage from a legacy environment."
