An award-winning call analytics and call management company providing comprehensive call centre software, Akixi are experts in offering end-to-end services for companies of all shapes and sizes. The features on their products range all the way from call logging, to scheduling, and real-time alerts.
One of the things that really sets Akixi apart as a hosted analytics provider is the fact that it's designed to scale to just about any shape or size of company. In fact, the organisation has already proven itself as a reputable partner for more than 2,500 active clients around the world. Today, we'll be looking at the broad range of unique services that Akixi has to offer.
Choose the Service Strategy that Suits You
At its core, Akixi offers reporting and call management services that are based on the cloud - that means you don't have any pesky software to download and install. However, unlike many analytics solutions, this brand doesn't ask you to adhere to a one-size-fits-all management method. Instead, you can choose from three different services levels to find the one that's best equipped to serve your business. We've got:
Akixi Lite
The "basic" call logging software, Akixi Lite offers companies historical cradle to grave reporting solutions, with historical call logging and reporting, complete visibility, trend analysis by time frame, and scheduled reporting. You can track call performance by intervals like every half an hour, every day, week, or month. Essentially, it's the ultimate introduction to the call reporting journey. You can also view metrics and statistics like:
- Time per call
- Abandoned calls
- Number of calls
Akixi 1000
Taking things up a notch, there's also Akixi 1000, the call tracking software designed for those who need a little more insight into their call management system. This advanced solution comes with access to both real-time and historical call tracking metrics, alongside comprehensive reporting functionality that allows you to analyse every aspect of your conversations with suppliers, staff, and customers. Akixi 1000 comes with scheduled reporting, abandoned call recovery, call control, and much more. Features include:
- Alarms for key performance metrics
- Access to the 1000 wallboard
- Extension activity monitoring
- Cradle-to-grave visibility
- Extension BLF view
Build an accurate picture of how your contact centres are performing, monitor key metrics, and put insightful strategies in place to improve your customer service solution.
Akixi 2000
For those who demand nothing less than the best from their call analytics and reporting software, there's Akixi 2000. This is the most advanced tracking service offered by Akixi, which allows supervisors to manage call centre operations at a granular level for better efficiency and productivity. Akixi's call centre management reports give you the more complete insights you need to constantly offer the best service on the market, with views of everything from calls answers, to missed calls and calls in queue. Features include:
- ACD statistics
- Status analytics for "Do Not Disturb" and "Agent not Available "
- Access to the 2000 wallboard
- Performance metrics alarms
- Real-time and scheduled reporting
Upgrading Your Insights with Akixi Wallboard
As an advanced cloud-based service, Akixi offers companies the flexibility and scalability they need from a cradle-to-grave reporting and analytics service. However, aside from three different service options to choose from, customers of the Akixi platform can also enjoy a new way to visualise their data with the Akixi "wallboard" software. The wallboard features
