The last 12 months have been a period of impressive growth for UK-based award-winning call management and analytics company Akixi, and it shows no sign of slowing down any time soon. With a 44% revenue increase from 2017 to 2018 and now serving over 3,000 client sites and monitoring 98,000 extensions globally, the Akixi team continues to grow in number, and its analytics software service continues to develop and evolve to meet the changing needs of the market.
Today the company has announced its 2018-19 product and service roadmap which reveals some interesting customer service updates as well as product enhancements and new features.
As part of an initiative to improve Akixi’s online resources, an improved catalogue of video tutorials is being created. Aimed at channel partners and end users alike, these short ‘how to’ videos will cover a range of subjects including product overviews, provisioning and Akixi administration.
To help drive future product developments, Akixi will be implementing an online user feedback platform, giving customers the opportunity to leave feedback, make suggestions, and vote for new features and enhancements.
The Akixi Service will also become available as a web service integration on the BroadSoft Hub, a cloud aggregation service which combines BroadSoft’s UC-One and Team-One with cloud applications such as Office 365, Salesforce and Twitter - into one unified view. BroadSoft’s invitation to join the Hub demonstrates the value it places on Akixi as one of the leading cloud applications for improving business communications.
In direct response to customer feedback, Akixi will also be making wallboard dial improvements, as well as introducing a dashboard view to its service. This will allow users to combine multiple reports into a single view, enabling a customised summary of their call statistics. The cloning and duplication of reports will become possible which will remove the requirement for the same reports to be recreated each time.
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The Akixi Wallboard[/caption]
Following the successful deployment of the Akixi Wallboard app earlier this year, a new mobile app is now being developed specifically for monitoring and managing ACD Agent functionality. This will include ACD reports and agent control, allowing call centre supervisors to successfully manage their teams with improved efficiency – even when they are on the move.