AI service experience platform Aisera has announced a partnership with technology giant Microsoft for the delivery of AI service desk solutions on the Microsoft Azure Marketplace.
Aisera’s offering enables companies to automate operations and support services such as requests and tickets across IT, HR, DevOps, and customer service departments - utilising AI technologies including natural language processing.
Aisera’s AI service management offering integrates with existing service desks to enable functionality such as self-service with conversational AI.
The partnership has also seen Aisera become a member of the Microsoft for Startups programme.
"Being a part of the Microsoft for Startups program is another proud moment for Aisera as we continue an era of explosive growth of the company having recently announcing a new round of funding, new customers including Dartmouth College, and exciting new integrations and partnerships that empower our enterprise-focused end-to-end automation services," said Muddu Sudhakar, founder and CEO of Aisera.
"With the support of Microsoft as a key growth partner, we are prepared to take the next step in enhancing Aisera's services, increasing our offerings and raising our auto-resolution rates for our enterprise customers."