Aircall has launched AI transcription features to help SMBs increase performance and productivity.
The phone and communication platform, Aircall, designed the technology to meet the needs of small to medium-sized businesses (SMBs) in what it views as a “challenging market”.
Sales and support teams will be able to utilise the AI features for call and voicemail transcription, making it easy to gain business insights to increase efficiency and improve customer experiences.
Pierre-Baptiste Béchu, Aircall Co-Founder and CTPO, said: “The SaaS industry is being reshaped by AI and the results are improvements in user experience, efficiency, and revenue growth.
“At Aircall, we believe this technology should be as accessible for small to medium-sized businesses as it is for larger enterprises.
“The functionality of our AI features is designed to meet the exact needs of our customers and drive performance through conversation.
“This isn’t AI built to replace—but to empower and to retain the ethics of customer support through human connection.
“The launch of our new AI features is the first step in Aircall's vision—and for many SMBs, it’ll be theirs too.
“I’m proud of what the Aircall team has delivered and the continuation of our role as a trusted partner to SMBs.”
‘Great Expectations’
Citing a Salesforce report which found that 66 percent of customers expect their needs to be understood by companies, Aircall explains that obtaining the necessary level of business insights to gain an in-depth understanding of customer needs via manual call and voicemail transcriptions is a drain on sales and support productivity.
Reps can use Aircall’s AI to gain customer insights, without sacrificing any productivity from high-pressure environments.
By building customer understanding, leaders can use the new insights to create training assets, including playbooks. They will also be able to improve team performance monitoring and find and use customer interactions for training purposes.
Sales and support teams will be able to apply Aircall’s AI features to call and voicemail recordings in English and French, with more languages being added soon based on customer demand.
