29 Jan 2024 · 1 min read
AI in the Contact Center: The Opportunities, Risks, and Rewards
Watch on YouTube. CX Today's Charlie Mitchell hosts Michael McCloskey, CEO of Bright Pattern . After a quick introduction into Bright Pattern, they deep dive...
Watch on YouTube.
CX Today's Charlie Mitchell hosts Michael McCloskey, CEO of Bright Pattern.
After a quick introduction into Bright Pattern, they deep dive on contact center AI, considering:
- The risks contact centers must be cautious of
- The opportunities that contact centers can grasp
- Bright Pattern as a contact center AI partner
Learn more about Bright Pattern's CCaaS platform here.
For more on Bright Pattern's TrustRadius Awards win, visit: https://www.trustradius.com/products/bright-pattern/reviews
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