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Interview6 Jun 2024 · 1 min read

AI In Customer Service: Lessons From A Leading CX Consultant & Analyst

CX Today's Charlie Mitchell hosts Dr. Natalie Petouhoff, a prominent customer experience analyst, author, & consultant. Broadcast from CCW 2024 in Las Vegas,...

Charlie Mitchell

CX Today's Charlie Mitchell hosts Dr. Natalie Petouhoff, a prominent customer experience analyst, author, & consultant.

Broadcast from CCW 2024 in Las Vegas, we discuss how customer service teams can deploy AI while remaining customer-centric.

In doing so, we offer:

  1. Insights into the changing role of AI in customer experience.
  2. Lessons for customer service teams to evolve their AI proposition.
  3. An example of a contact center with an excellent AI strategy.

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