In this exclusive interview, CEO Frederic Durand dives into the company’s expansion strategy and cutting-edge AI innovations that are helping businesses boost efficiency and customer satisfaction.
With nearly two decades in the industry, Frederic shares his journey of building a global AI-driven contact center powerhouse. From expanding into new markets to redefining customer experience with AI, this conversation is packed with insights for CX professionals and tech enthusiasts alike.
Key discussion points include:
- Global Growth: How Diabolocom is expanding into North America, South America, and the Middle East to become the "Airbus of customer experience."
- AI-Powered Solutions: The evolution of AI in contact centers, including virtual agents, real-time agent assistance, and automated quality monitoring.
- The Human Touch: Why AI isn’t replacing agents but empowering them by automating tedious tasks and enhancing productivity.
- Customer-Centric Innovation: How Diabolocom’s proprietary technology is helping brands improve customer loyalty and acquisition rates.