Acqueon has received an Amazon Connect Ready Partner designation, which represents key differentiators for the company.
On the one hand, it shows that Acqueon has created solutions and demonstrated that it can repeatedly deploy these at scale.
Most importantly, Acqueon believes the designation showcases that many of its customers have already successfully deployed the solution on AWS.
These differentiators are essentially what the Amazon Connect Ready Partner designation itself is verifying: software supporting Amazon Connect in accordance with best practices and is being actively used by customers with positive customer feedback.
Ashish Koul, Chief Executive Officer at Acqueon, commented on the news: "Having supported Amazon Connect since AWS launched the service in 2018, our team is proud to achieve the Amazon Connect Ready Partner designation.
"We are dedicated to helping B2C enterprises achieve their business transformation goals while maximizing the growth and revenue potential of every customer conversation.
“This new specialization and our continued work with AWS allow Acqueon to leverage the agility, breadth of services, and pace of innovation of AWS, all with a goal of fuelling growth and success for our customers."
Acqueon, the conversational engagement platform, is an Amazon Web Services (AWS) Advanced Tier Services Partner and a member of the AWS Service Delivery Program.
According to Acqueon, the evolution of the contact center industry and experience has resulted in more consumers witnessing the benefits of investing in new technologies to increase their system performance.
Amazon Connect software solutions support current and emerging contact center technologies with the support of AWS.
Amazon Connect Ready Partners work on providing solutions across various areas, such as analytics, customer relationship management, customer engagement, outbound communications, reporting and dashboards, and workforce engagement.
Acqueon’s platform includes Acqueon Engagement, which is an omnichannel campaign manager with a built-in compliance suite.
It also features Acqueon Summarise, an AI-powered call summarization capability that uses an intelligent data platform.