CX Today's Charlie Mitchell hosts Jean-Nicolas Robitaille, Vice President of Product Management at ComputerTalk.
We consider how to how businesses can better run their customer communications through Microsoft Teams, discussing:
- The challenges contact centers face when leveraging Teams for customer communications
- How ComputerTalk's new softphone offering helps brands overcome these challenges
- Other ways ComputerTalk optimizes the native Teams voice offering
- Running an omnichannel contact center on Teams
If you'd like to find out more about ComputerTalk's new softphone, visit: https://www.computer-talk.com/product/contact-center-modules/softphone