NICE and AT&T are collaborating to provide integrated solutions for emergency communications centers.
The expanded partnership will involve NICE launching a unified incident capture and data analytics tool for AT&T’s existing NextGen 9-1-1 (NG911) solutions.
AT&T is currently the "only provider” of comprehensive mission-critical communication solutions for 9-1-1 operators, dispatchers, and first responders in the USA.
NICE claims that the company’s newest innovation will address the changing requirements of 9-1-1 centers by allowing them to capture and analyze data for valuable insights.
In discussing the collaboration, Chris Wooten, Executive Vice President of NICE, outlined the importance of emergency communications centers being able to access information from a single platform:
AT&T technologies are revolutionizing public safety by empowering 9-1-1 centers and first responders with real-time information to make smarter decisions and save lives.
“At the same time, public safety agencies are also realizing the importance of having one solution to capture and analyze these new data sources.”
More NICE Integrations
Alongside the new solution, AT&T will also benefit from integration with NICE Inform Elite, the company’s public safety recording platform.
Built to be compatible with NG911 environments, the solution captures multimedia interactions between the public, emergency centers, and first responders, and provides upgradeable modules and suites tailored to an organization’s specific needs.
Moreover, the tool also has the capacity to analyze the data it captures, meaning it can support both evidence recording and incident reconstruction.
The importance of the Inform Elite integration was mentioned by Wooten:
“This [NICE Inform Elite] allows public safety agencies to gain a full understanding of everything that occurred during an incident, understand the impact of new technology and data sources, identify areas for improvement and quickly fulfill and manage records requests.”
