8x8 has announced new 8x8 XCaaS enhancements, including support for video meetings with up to 500 active participants and advanced mobility, to drive organisation-wide collaboration for a hybrid workforce.
8x8 XCaaS is built on the 8x8 Experience Communications Platform, a single-vendor cloud technology platform for both employee and customer engagement, which includes fully integrated contact centre, voice, video meetings, team chat and embedded APIs.
New 8x8 company-wide collaboration features support:
Better Video Meetings:
- More meeting participants: The 8x8 Work app easily handles larger video meetings, supporting up to 500 active desktop users in a single meeting, and all with the ability to collaborate and share video, audio and screens. This capability is available for all 8x8 X Series plans that include video meetings without any additional license costs
- Leverage existing investments: Expanded access includes more endpoints, allowing attendees to join 8x8 video meetings and share screen content from huddle rooms using legacy SIP devices. This enables organisations to leverage existing hardware investments at a time when demand is impacting deployment of newer technologies
Deeper Integration with 8x8 Voice for Microsoft Teams:
- Visibility across the organisation with 8x8 Presence Sync: The presence status of Teams-based users is updated in real time, and is visible in 8x8 Work and 8x8 Contact Centre, facilitating sales, service and support agents to quickly connect and collaborate with Microsoft Teams-enabled experts to resolve issues faster
- Integrated business messaging: The 8x8 Voice for Microsoft Teams direct routing solution provides an organisation’s hybrid workforce with individual business phone and fax numbers. This enables employees to conveniently send and receive SMS or MMS messages (US and Canada) or faxes (Globally) directly from any Teams native interface to further extend the experience for users
Enhanced Workforce Mobility: