8x8, Inc has announced that Darlington Building Society has deployed 8x8 XCaaS as part of their wider digital transformation effort.
Due to the sensitive and high-value nature of daily calls, the Society needed a robust communications and customer engagement system that could reliably handle steep call volumes, facilitate employee collaboration, and provide secure payment options, regardless of where employees and customers were located.
Darlington selected 8x8 XCaaS, which includes integrated contact centre, voice, video meetings, and chat capabilities. The Society implemented 8x8 across the entire business, ensuring that callers are quickly directed to the correct person. Staff can communicate and collaborate from anywhere. Additionally, with 8x8 Secure Pay, the Society’s employees can provide reliable and secure payment options to their members.
Darlington selected 8x8 XCaaS, which includes integrated contact centre, voice, video meetings, and chat capabilities. The Society implemented 8x8 across the entire business, ensuring that callers are quickly directed to the correct person. Staff can communicate and collaborate from anywhere. Additionally, with 8x8 Secure Pay, the Society’s employees can provide reliable and secure payment options to their members.
Sara Robinson, Savings Support Operations Manager at Darlington Building Society, said: “We chose 8x8 because of their single, integrated cloud platform, and deep financial services industry expertise and experience, in order to deliver on our goals.