With around 250 million monthly active users as of July 2021, Microsoft Teams has quickly emerged as the go-to choice for today’s remote and hybrid working landscape. The Teams environment is packed with everything employees need to be their most productive, from the screen and file-sharing tools to solutions for video calling.
However, most of the users accessing Microsoft Teams today feel it’s important to implement an additional solution for business voice. While Teams has its own voice offerings, they can be somewhat limited compared to dedicated solutions from leading UCaaS providers. Fortunately, that’s where 8x8 Voice for Microsoft Teams steps in.
Created to offer contact centre and advanced telephony tools to Teams users, 8x8 Voice for Microsoft Teams can help to empower your teams and drive better customer experiences. Here’s what you need to know about this fantastic service.
8x8 Voice for Microsoft Teams: Features
8x8 Voice for Microsoft Teams gives businesses in the new world of hybrid and remote work access to a single cloud platform with advanced features for calling. You can access tools for communicating with clients and connect colleagues wherever they are. Thanks to 8x8’s easy-to-use interface, it couldn’t be simpler for business employees to make and receive global calls with their native Teams dialler. Global direct routing ensures excellent calls anywhere.
The Microsoft Teams 8x8 Voice solution comes with support for crystal-clear calling with phone numbers in more than 120 countries, unlimited calling plans in 47 countries, and a full PSTN replacement solution in 43 countries. Features include:
- Native access to Microsoft Teams
- All the familiar features of Teams, like chat and video conferencing
- Microsoft Teams cloud contact centre
- Call routing and management for contact centre agents
- Advanced telephony with global numbers
- Contact centre analytics and real-time dashboards for Teams
- Pre-built integrations for major business productivity and CRM apps
- App access to tools and bots in Microsoft Teams
- Self-service access to 8x8 telephony settings
- Faxes, MMS, and SMS access with Teams
- Omni-channel interactions across video, voice, and messaging
- Call recording and storage for compliance
- Support for phone numbers across 120 countries
- Industry-leading speech analytics
- Performance, usage, and reporting dashboards
- HIPAA, CPNI, FISMA, ISO 9001, ISO 27001, and other compliance
- TLS and SRTP security
- Calling features like ring groups, call queues, voicemail, and transfers
The 8x8 Voice for Microsoft Teams solution offers a seamless and efficient user experience for calling, integrated messaging, and various other forms of communication. With this all-in-one solution from 8x8, companies can have access to all of the innovative Microsoft Teams tools they love, while accessing the crucial contact centre and communication tools they need.
8x8 Voice for Microsoft Teams: Benefits
Built for an environment where contact centre employees are already spending a significant amount of time collaborating in tools like Teams, 8x8 Voice for Microsoft Teams can improve employee engagement and enhance customer experience. The 8x8 solution eliminates the need to train your employees on how to use new contact centre tools, with a familiar app that already feels comfortable to your remote and in-office staff.