8x8 has revealed several big Q2 wins, including a 20,000+ seat CCaaS and UCaaS megadeal.
Announced during the vendor’s most recent earnings call, 8x8 CEO Samuel Wilson pointed to his company’s "relentless focus on customer success" as a key driver behind the wins.
Indeed, Wilson stated that 8x8 was achieving "multiyear highs" in customer loyalty and revenue retention, and has maintained "world-class satisfaction metrics" for the past seven consecutive quarters.
By delivering for its existing customers, the company is helping to attract new business via recommendations.
The most notable example of this is the aforementioned megadeal, which was secured, in part, thanks to a recommendation from an affiliated in-store service provider who had successfully used 8x8’s CCaaS and UCaaS solutions in the past.
Described by Wilson as a "leading specialty retailer," the new deal involved 8x8 helping the company transition from a "piecemeal Cisco on-premise solution" to a scalable, unified CCaaS and UCaaS cloud platform. 8x8 terms this combination "XCaaS".
In total, the deal involved 1,600 locations and over 20,000 employees.
While the CEO believes that 8x8’s XCaaS offering was a "clear differentiator" in helping to secure the deal, he argues that the company would "not have had a chance to prove it if the service partner had not been satisfied with their 8x8 solution.
Their recommendation is not unique. This quarter, we earned the Customers Love Us Badge on G2 (the customer review site) because they do.
Away from the specialty retailer megadeal, Wilson presented 8x8’s Teams integrations business as a deal-winner.
Indeed, the company reported that its Teams division has experienced continuous quarter-over-quarter and year-over-year growth, with it currently supporting over 500,000 Teams users.
In addition, the CEO highlighted that 8x8 was the only Gartner UCaaS Magic Quadrant leader, aside from Microsoft, accepted into the Operator Connect program, which he believes reinforces the company’s credentials in delivering fully integrated Teams solutions.
In terms of Teams wins, healthcare revenue cycle management solutions provider Coronis Health chose to upgrade from a Fuze customer using Teams for collaboration to implementing the 8x8 platform.
In doing so, the healthcare company became "one of several" Q2 deals exceeding $1 million in annual recurring revenue.
While figures were not released, Wilson also praised the deal with Scandinavian Designs, a US-based furniture company with over 40 showrooms across 16 states.
The agreement included the deployment of the 8x8 Contact Center with Operator Connect for Microsoft Teams to help the business consolidate onto a single cloud platform.
