8x8 has launched its 8x8 Contact Centre for Microsoft Teams.
The 8x8 cloud contact centre and communications product delivers an easy-to-administer, integrated customer engagement and global telephony direct routing solution that allows employees and contact centre agents to interact with customers from any Teams endpoint.
Dejan Deklich, Chief Product Officer at 8x8, said: “Organisations are rapidly adopting Microsoft Teams for all their employee collaboration requirements, and now recognise the importance of integrating it with the contact centre to enhance customer experience.
“8x8 Contact Centre for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions. This helps organisations meet their unique business requirements, allowing employees and customers to stay productive and engaged from anywhere.”
The solution makes it easy to boost agent performance, simplify customer engagement workflows, and ignite collaboration across the organisation. 8x8 Contact Centre for Microsoft Teams allows sales, service and support agents to quickly connect and collaborate with other Teams-enabled experts, and resolve customer issues faster.
Daniel Canning, Director, Microsoft Teams at Microsoft, added: “Organisations have turned to Microsoft Teams to help solve their most critical collaboration and telephony needs, so integrating advanced contact centre capabilities into their communication hub is a natural next step.
“We are pleased to see 8x8 successfully complete the contact centre certification process, providing their customers with a reliable integration with Teams, empowering their employees and contact centre agents to connect with customers and provide a seamless experience.”
