8x8, one of the leading providers of cloud-based communication solutions, recently announced the arrival of a new complete contact centre solution. Announced for Customer Contact Week 2019, the exciting new offering aims to support more than 1 million users worldwide who already rely on 8x8 technology. The 8x8 Contact Centre will give customers access to various capabilities provided through a single platform. That means that it will be easier to access cloud PBX offerings, messaging, and video in the same space.
The company was keen to showcase its new offering at the Customer Contact Week event in the Mirage Las Vegas. 8x8 also demonstrated various new products intended to reduce customer friction and increase contact resolution across the X Series and 8x8 Contact Centre offering.
What to Expect from the 8x8 Contact Centre
The 8x8 Contact Centre is a complete solution for standalone customer service support, including IVR, ACD, omnichannel dialers, reporting, and customer journey analytics. Other features include speech analytics, quality management, surveys, and a knowledge base, all provided within a single unified platform. The Contact Centre from 8x8 is the only CCaaS product available on the market to provide a bank of minutes for each agent providing a range of savings opportunities.
Additionally, 8x8 is giving its customers options to use their own PBX or access the 8x8 UCaaS offering with selection of pre-built CRM integrations that extend the functionality of the platform and provide single sign-on and central administration features. The tool is backed by guaranteed voice quality and 99.99% uptime.