8x8 has introduced ‘Ballot It!’ an AI-powered solution that provides voters in the UK with information about upcoming local and national elections.
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According to the US Voice over IP (VoIP) product provider, 8x8, it will improve voter turnout and reduce the workload of various election-related tasks for staff and volunteers.
Ballot it! utilises the conversational AI capabilities of the 8x8 Intelligent Customer Assistant to enable a voice and digital chat service for public sector organisation websites.
Darren Davies, IT User Support Manager and Technology Adoption Manager at London Borough of Harrow Council, underscores the need for support:
“From the moment an election campaign begins—regardless of it being a general election or local election—there’s a lot of extra pressures, requests, and demands placed on councils.
“So anything that helps with that while also helping the electorate is to be welcomed.”
Ballot It!
Ballot it! has been created to deliver real-time and up-to-date information relating to candidates and polling stations.
As a contact centre solution that uses artificial intelligence to source and communicate the necessary information to users, it has two instant benefits: responses are fast and human agents are free to shift their efforts to more complex jobs.
8x8 lists four key benefits of the solution as empowering citizens, streamlining resources, instant information and a custom service, and greater productivity.
Ballot It! empowers citizens by enabling 24/7 access to information and resources that can help to inform their voting preferences.
Resources, it says, are streamlined by offering a single point of access to publicly available information.