Data is the most important asset for any business. Through the analysis of sentiment, customer trends, business processes and more, you can pave the way to more informed brand decisions. One way to effectively leverage data today is through the use of text analytics.
Text analysis converts volumes of unstructured data into a format suitable for analysis. Effective text analytics solutions can offer insights into everything from customer expectations to frequently asked questions capable of reducing your chance of sales.
Here are some of the top text analytics companies worth considering if you want to leverage the power of text data in 2021.
SetuServ
Promising deep insights into your customer and marketplace, SetuServ is a leading analytics solution ideal for powering product development, marketing, and sales strategies. For customer service and reputation management, SetuServe can easily aggregate customer feedback across all channels, offering a better view of the issues teams need to address first. You can even compare your customer’s sentiment towards your brand with the feelings they have about your competitors.
QWAM Text Analytics
QWAM Text Analytics is an AI-focused solution which makes it possible for companies to process and analyse large amounts of information fast. You can use the service to gather and evaluate sales, market, and business intelligence in multiple areas. Features include in-depth analysis of customer surveys, online reputation management, and media and content editing suggestions. The extraction engine, discovery engine and screening module give you complete control over your data.
Microsoft Azure
Microsoft Azure is one of the most powerful cloud environments in the world. Alongside a range of other cutting-edge services, the Azure platform offers in-depth text analytics and text mining. Within the Azure environment, companies can uncover useful insights into customer sentiment, key phrases, and trending topics. Robust language detection and broad entity extraction makes collecting information simple. Flexible deployment means you can also run your analytics wherever you choose.
