In this interview, Rob Scott from CX Today is joined by Colin Mann, Global Demand Generation & Shared Services, Enghouse Interactive. During this video, they explore key technology drivers for innovation in the contact centre including automation, improving agent experience, intelligent routing and generative AI.
If you're looking for more information on this topic visit Enghouse Interactive.
Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.