Cloud contact centre company Genesys has announced its latest round of funding.
The company’s offering extends beyond the contact centre to broader customer experience solutions such as workforce engagement, conversational AI and experience orchestration - an approach which has led to a doubling in its cloud and subscription booking year-over-year in the first half of FY2022.
The company’s latest $580mn round was led by Salesforce Ventures, alongside ServiceNow Ventures, Zoom Video Communications, BlackRock, D1 Capital Partners and others. The round valued the company at $21bn.
"Two years ago, we saw the challenge businesses faced in meeting the expectations of consumers and employees around digital experiences. We realised we had an opportunity to transform not only our company but the overall industry," said Tony Bates, CEO and Chairman of Genesys.
"We believe this fundraise, including raising from leading strategic investors, validates the achievements we have made to date and will accelerate our continuing efforts to expand and realise the vast Experience as a Service market opportunity ahead."
Genesys said the funds would be used to accelerate its leadership position in the experience-as-a-service market.