Customer experience is now a mission-critical differentiator for numerous brands, more so than price and product quality in many instances.
Yet, sometimes, even the most skilled and innovative business owners need a little help reframing their view of the CX landscape. That’s where customer experience quotes can help.
Quotes from some of the world’s most motivational leaders can help to broaden our minds and shake up our perspectives.
Here are some of the top customer experience quotes worth adding to your inspiration wall.
- Ken Blanchard
“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.”
- Albert Schindler
“No amount of advertising can repair the damage done by failing to properly address a customer’s concern.”
- Steve Jobs
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”
- Ian Golding
A jigsaw puzzle is an extremely good analogy for the customer experience… you can only see the picture if you put the pieces together.
- Roy H. Williams
“The first step in exceeding your customer’s expectations is to know those expectations.”
- Jerry Gregoire
“We have entered the era of the customers. Today, providing customers with outstanding customer service is essential to building loyal customers and a long-lasting brand.”
- Arti Patel
Moving customers from intellectual loyalty to emotional loyalty is the name of the game in customer success.
- Warren Buffett
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
- Maya Angelou
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
- Bob Hooey
“If you are not taking care of your customers, your competitor will.”
- Clare Muscutt
“Building a good customer experience does not happen by accident. It happens by design.”
- Kerry Bodine
“Exceptional customer experiences are the only sustainable platform for competitive differentiation.”
- Kevin Stirtz
“Every contact we have with a customer influence whether or not they’ll come back. We have to be great every time or we’ll lose them.”
- Valeria Maltoni
“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.”
- Bill Gates
“Your most unhappy customers are your greatest source of learning.”
- Joe Rice
“Instead of chasing customers for feedback and answers, what if you listened to what they are already saying?”
- Sam Walton
“There is only one boss. The customer.”
- Walt Disney
“Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.”
- Eric Philip Cowell
“Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says ‘Make Me Feel Important.’ Treat them accordingly”
- Robert Spector
“Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this. That’s been my guiding principle. To make it work, you have to live it every day. Make it your mindset.”
- Connie Elder
“Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!”
- Shep Hyken
“If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers.”
- Robert Half
“When the customer comes first, the customer will last.”
- Ginger Conlon
"The most valuable resource you can give customers is your time. Listen to them to uncover their real needs. Only then can you find a way to solve their problems or meet their expectations. Treat the cause, not just the symptoms."
- Cairo Amani
“Customers are important, they are the experts on what your product is, when we often get caught up in what our product could or will be.”