CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru.
In this session, we consider the future of CRM, discussing the following five trends:
- Augmenting the CRM with AI
- Enabling self-service via the CRM
- CRM-enabled process automation
- Driving hyper-personalization with CRM
- CRM integration
If you're looking for more information on this topic visit Content Guru's CRM.