CX Today's Charlie Mitchell hosts Mackenzie Ellis, a Solutions Specialist at ComputerTalk.
We discuss some of the challenges businesses may face when running a contact center on Microsoft Teams, including:
- IVR and managing call queues
- Rigid reporting
- Inflexible recording
- Application integration
- Achieving omnichannel
If you'd like to find out more about ComputerTalk's ice Contact Center for Microsoft Teams, visit ComputerTalk.