Voice-enabling and cloud contact centre solution 3CLogic has been selected by Nissan to improve its HR service capabilities.
The platform will support Nissan’s Global People Services division responsible for its worldwide HR shared services, including employee inquiry, HR transactions, employee relations, employee benefits, and payroll.
Raju Vijay, Division General Manager of Global People Services and Digital HR at Nissan, said: “We are excited to partner with 3CLogic to improve our HR Service capabilities and provide an integrated omnichannel employee experience through our global service centers.”
“3CLogic will reduce the agent time required to service each customer interaction while improving the overall quality of that interaction. Insights from interaction quality and feedback will be helpful inputs to support our continuous improvement cycle”, adds Raju.
3CLogic says its ServiceNow-centric cloud call center capabilities for HR Service Delivery help clients deliver personalised employee call experiences to global workforces.
The unified ServiceNow agent workspace is said to combine the native digital channels already available (ie: email, chatbots, live chat) with 3CLogic’s voice and SMS services for a complete omnichannel solution.
The company says this allows clients to gain system flexibility and reduce infrastructure costs when migrating operations from on-premise systems to a cloud-based solution.