Voice and cloud call centre solution provider 3CLogic has expanded its partnership with ServiceNow to include Technology Workflows into its existing platform.
Being a ServiceNow Premier Technology partner, 3CLogic has noticed strong demand for voice and SMS capabilities from ServiceNow customers.
The collaboration will focus on upgrading ServiceNow’s existing and future platform releases for IT service management with voice-enabled features and capabilities for delivering enhanced self-service and live agent interactions.
Matt Schvimmer, SVP of Product and Service Management at ServiceNow, said: “We are excited to further our partnership with 3CLogic and enable voice experiences within our Technology Workflows.”
“Supporting employees and customers via phone remains a critical need for organizations and these voice capabilities are powerful tools that will improve this overall experience for any interactions with IT.”