Popular stories shared among locked-down agents, business leaders and our loyal readership are on AI, acquisitions and a brand new smile function from Google this week. Didn’t have a chance to read through them all? Don’t worry, we’ve done the leg work for you and selected our top five popular articles from last week. Enjoy!
AI Function From Google to Remind Agents to Smile on Calls
The new smile tool from Google is aimed at aiding CX and live agent mental health. It does this by relieving stress and anxiety through the release of endorphins and encourages the release of serotonin to make our brains work. Perhaps then, it’s no surprise that Google are working on ground-breaking new agent smile technology so customers in video calls can detect their smiles. The aim, of course, is to deliver better CX with a smile.
The function is controlled by AI, which detects agents’ smiles and puts them in a better mood to be happy, whether working from home or not.
Google Contact Centre Studio, who made the announcement, accepts that smiling is something that comes naturally to some and not to others.
They said in a blog post: “Our team has developed an artificial intelligence-supported smile tool to remind your agents of the need always to wear a smile.
Microsoft Teams Integration with LOGIX Boasts Improved Collaboration and Productivity
The integration of the Texas-based LOGIX’s Business Voice Cloud with its hosted PBX platform and Microsoft Teams gives existing customers of Microsoft Teams a new option for business voice services.
Scott Brueggeman, LOGIX Chief Marketing and Sales Officer, said: “Combining LOGIX’s Business Voice Cloud product with Microsoft Teams creates a powerful cloud-based solution that enables companies to manage communications seamlessly within one user platform.
“LOGIX is constantly improving our product offerings to enable businesses to boost productivity with reliable tools. Our integration of Business Voice Cloud with Microsoft Teams exemplifies this commitment to continued innovation to serve our business customers.”