The CX Market Guide is back, showcasing the latest and greatest trends from the world of CX.
Several industry experts introduce these hot topics by digging into numerous subsets or CX and pooling together specialist knowledge into one comprehensive guide.
Including contributions from analysts, practitioners, and companies striving to define the space, this year’s guide is our most in-depth overview of CX yet. And we are delighted to share it with you!
What’s In Our Market Guide?
With over 50 entries, our Market Guide underlines critical shifts in CX thinking. These contributions come in the form of punchy blogs, with writers sharing a whole host of insights based on their experiences and research.
Think of a cutting-edge online magazine split into sections so readers can quickly delve into the CX subsets that matter most to them. Well, that is our market guide!
Indeed, it includes chapters devoted to AI & Analytics, Customer Feedback, Contact Center, and many more high-priority arenas for CX teams. These sections are filled to the brim with big-picture insights. Consider the Customer Loyalty chapter as an example. It includes expert contributions that introduce new thinking in the realms of proactive CX, customer sentiment, and the net promoter score (NPS).
With lots of food for thought like this, readers will most likely uncover valuable snippets of information that cause them to rethink, reimagine, and transform their CX approach.
A Sneak Peek Preview
To whet the appetite, here is the opening section of the foreword, entitled: “It’s Time for CX to Take Center Stage".