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Voice of the Customer
Genesys to Roll Up Radarr Technologies and “Unify CX Like Never Before”
Is This the Beginning of the End for NPS?
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
Eir Blasted a as “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws
CX Today Community Group Hits 40,000 Members
Dynamic Pricing: The New Enemy of Customer Experience?
Contact Centre
Zoom Launches New AI Companion, CRM Support, & VoC Capabilities
Medallia Appoints New CRO to Support Growth
Customer Experience Podcasts: 5 Top Tips from the Inspiring Women In CX Podcast
What Can The Wonka Experience Teach Us About Customer Experience?
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
2024 Online Review Trends: 75% Trust Reviews
Water Companies to Pay the Price for Poor Customer Service
CRM
Salesforce Appoints a Chief Trust Officer for the AI-Age
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2024
Medallia’s Latest AI Innovations Promise Premium Personalization
‘Poor Customer Service Costs $3.7 Trillion Per Year’
The Latest BIG News from Genesys, Salesforce, & Pegasystems
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
BISSELL Transforms CX Strategy with Five9
Making the Most of User-Generated Content
Stay on the Cutting Edge with the CX Today Newsletter
10 Voice of the Customer Best Practices to Supercharge Your CX Strategy
Data & Analytics
What is the Voice of the Customer (VoC)?