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CRM
Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data
Conversational AI
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
Contact Center
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Voice of the Customer
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
Is Your Approach to Dirty Data Killing Your AI Implementation?
15 Use Cases for Generative AI in Sales
Big CX News from Salesforce, Zoom, Talkdesk & Five9
10 Lessons for Implementing Contact Center AI from Tripadvisor
Salesforce Blocks Competitors from Using Slack Data: So What?
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
CX
The Current State of Customer Service: A Breakdown
How Conversational AI is Transforming the Modern Contact Center
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
